Refund policy

All sales are final. We do not accept returns or issue refunds for change of mind, personal preference, incorrect choice, or simply no longer wanting the product.

Before completing your purchase, please make sure that you have selected the correct product and reviewed your order details carefully.

Damages and Defective Products

Please inspect your order immediately after receiving it.

If your item arrives defective, damaged, or different from what you ordered, please contact us as soon as possible at pelorallc@gmail.com and provide your order number along with clear photos or videos showing the issue.

We will review the issue and, if the product is confirmed to be defective or damaged, we will provide a full refund for the affected product.

The approved refund will be issued to the original payment method used for the purchase.

Products that are functioning properly are not eligible for a refund.

How to Report a Defective Product

To report a defective or damaged product, please contact us at:

Email: pelorallc@gmail.com

Please include:

  • Your order number

  • A description of the issue

  • Clear photos or videos showing the defect or damage

Please do not send an item back without contacting us first. Unauthorized returns may not be accepted.

Exceptions / Non-Returnable Items

Except where required by applicable law, we do not accept returns for:

  • Products that are functioning properly

  • Change of mind or personal preference

  • Incorrect product selection

  • Products that are no longer wanted

  • Sale items

  • Gift cards

If you have a question about whether your order qualifies for a refund, please contact us before sending anything back.

Exchanges

We do not offer exchanges for change of mind or personal preference.

If you receive a defective or damaged product, please contact us at pelorallc@gmail.com. If the issue is confirmed, we will provide an appropriate resolution, which may include a full refund.

European Union 14-Day Cooling-Off Period

If your order is shipped to a customer in the European Union, you may have a statutory right to cancel your purchase within 14 days without giving a reason, subject to applicable consumer protection laws and any applicable exceptions.

This statutory right takes precedence over our general no-return policy where applicable.

Refunds

If your product is confirmed to be defective or damaged, we will process a full refund for the affected product.

Once your refund has been approved, it will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

If you have not received your approved refund after a reasonable processing period, please contact us at pelorallc@gmail.com.

For any questions regarding this policy, please contact us at pelorallc@gmail.com.